Support
Striving to achieve your project goals on time and with desired outcomes?
Our support is tailored to streamline your software adoption, saving you valuable time with a responsive team. We share a common goal: solving problems efficiently, distributing knowledge across your team, and facilitating personal exchanges.
At ESI our support service is designed with YOU in mind. Explore our support booklets to discover options that match your needs, leveraging our responsiveness with two response time levels, appropriate communication channels and effective knowledge sharing.
Your support solution awaits - dive into the support booklet today!
Discover the benefits of ESI Support
What are the top 3 customer’s needs?
- Fast response time.
- Good communication and empathy to enhance the customer experience.
- Quality of the answer, i.e. support that is problem-solving oriented.
To build the Support Service that fits your needs, we take care of at least these top 3 needs.
Discover the Support Offerings
Standard
The Standard support package includes:
- Access to the knowledge base
- 8 business hours x 5 days a week email support
- First response time in 48 hours
- English support
Premium
The Premium support package includes:
- Access to the knowledge base
- 8 business hours x 5 days a week email support
- Top priority support for incidents
- First response time within 8 hours
- Local language support (if possible)
- Unlimited access to live support (by phone)
- Standard Global Ticket Report
Business
The Business support package includes:
- Access to the knowledge base
- 8 business hours x 5 days a week email support
- Top priority support for incidents
- First response time within 8 hours
- Local language support with a reference Support Team (if possible)
- Unlimited access to live support (by phone)
- Personalized Global Ticket Report
- Monitoring Tool
- Access to Dedicated Support Expert Service (Onsite engineer)